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| TERMS AND CONDITIONS FOR fandf.co.uk |
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1) How to Order Online
a. Find an Item
Making a purchase could not be easier.
Select your item page by either using the search engine at the right of the page, clicking on featured offers or by browsing through the categories and subsections in the left-hand menu. If you have the catalogue you can quickly just enter in the part number in the relevant search and it will take you to the desired the item. You can also search by keywords (e.g. HEPA) or by categories or subsections (e.g. humidifier).
b. Add the Item to Your Shopping Cart
Just browse our Product Categories or use search than click on any items that you wish to buy and put them into the Shopping Cart by clicking Buy Now. You can also type the quantity you require.
Click the update icon at the bottom of the page and your shopping cart total will adjust accordingly.
You can view the contents and order value of your cart at any time in the top right window of every page.
To change the quantities of items or remove items completely from your shopping cart edit the quantity box in your checkout and click the 'update' button.
If you want to view an item in your cart, the product code & description will be highlighted and act as a link back to each item. You can also enlarge the product photo by clicking on the thumbnail image of any product.
c. Faster Ordering
Click on "log-in" Your details will be remembered if you saved them with your previous order.
d. Proceed to Checkout
After you have finished your selection, click on Checkout button and you will be asked for a few details that we need to be able to satisfy the order.
When you have added all of your items to your shopping cart, click 'checkout' on the header bar and follow the simple steps to complete your order.
If you order online, please enter the complete details requested (name, address and your payment details etc). Once you have completed this information you will be able to review what is in your shopping cart.
We are accepting offline payment options like:
Cheques, direct money transfer in our account (electronic or over the bank counter),
credit/debit card details taken by an operator over phone. You just have to select the Payment Method required.
Once you are happy with your order click 'confirm order' and leave the rest to us! You will be provided with an order reference number and a confirmation email.
2) Card Processing
We accept credit / debit card payment. If you are shopping from outside the UK you will be able to display prices in EURO. Your card will be charged in GBP and your card issuing bank will convert the transaction from GBP to your own currency.
We accept most credit and debit cards including Visa, MasterCard, Visa Electron, Solo, Switch/Maestro, Delta. The processing of the credit card is done through a secure terminal. We do not store our customers' credit card details on our servers.
freshandflowers.co.uk will not process any credit / debit card transaction until the goods are ready for despatch. Backordered items are not charged until they are shipped.
All cards details are stored encrypted in the software when the order is placed using powerful encryption algorithm. Your cards details are temporary stored on their extremely secure server and we do not store this information. Cards details are deleted as soon as your order is processed and an authorisation is received from the card issuing bank.
3) Secure shopping
freshandflowers.co.uk is a SECURE SHOPPING GUARANTEED SITE. We recognise the importance of security regarding the credit card information you send us over the Internet. We are so confident about the transaction security when using our Secure Server Ordering system that we back every purchase with our Security Guarantee. Here is why shopping at freshandflowers.co.uk is safe:
at freshandflowers.co.uk
we utilise the industry-standard Sockets Layer (SSL)
technology to encrypt all your personal information
including debit or credit card number, name and address.
The encryption process (illustrated right) takes the
characters you enter and converts them into bits of
code that are then securely transmitted over the Internet.
In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges that result from fraudulent use, or may limit your liability to just £50.
If your bank or card issuer
holds you liable, freshandflowers.co.uk will
cover your liability up to £50 provided that the unauthorised
use of your credit card or debit card resulted through
no fault of your own from purchases made at freshandflowers.co.uk
using the secure server.
The Encryption Process
This guarantee only applies to credit or debit card purchases made using our Secure Server. This guarantee covers a maximum liability of £50. In the event of fraudulent use of your credit or debit card, you must notify your bank or credit card issuer in accordance with their reporting rules and procedures.
If you are still unsure about sending your credit or debit card details over the internet, you can
1. Please feel free to phone and speak to one of our operatives to place your order.
2. Or you can pay by cheque or postal orders or by direct bank transfer. Just use the forms provided in the checkout
4) Shipping and Handling
All Orders placed before 15:00 will be despatched from our distribution centre next working day.
We employ a next day courier service for deliveries within UK mainland; please allow 2-3 working days for orders within Northern Ireland & Offshore Islands or remote areas and 4-5 working days for European deliveries. We will do anything that is in our power to despatch your order as soon as possible. We will contact you in the case we can not meet our delivery targets.
Our estimated lead time for delivery (see table below):
Destination
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Our target
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Max waiting time
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UK Mainland
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Next day
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3 working days
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UK Remote Areas
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2-3 working day
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4 working days
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Northen Ireland & Offshore Islands
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2-3 working day
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5 working days
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European Union
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4-5 working days
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7 working days
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UK Mainland
We promote a FREE SHIPPING AND HANDLING policy for all orders over £75 despatched within UK mainland.
For orders under £75 we will apply a delivery charge of £9.38+VAT
Northern Ireland & Offshore Islands
For orders over £75 pounds within Northern Ireland & Offshore Islands we will only charge £11.73 + VAT.
For orders under £75 we will apply a delivery charge of £17.62+VAT.
European Union
For deliveries within our nominated EU destinations we will apply a delivery charge of £23.5+VAT.
Please note that you will only pay the actual delivery fees, no packing and handling fees will be charged.
We will deliver to the cardholders address unless otherwise instructed in the checkout form. You may be contacted and asked to provide copies of utility bills and/or ID documents in order to prevent fraudulent use of credit cards. As a new customer we will ship to a secondary address only if you can prove your link with this address.
All deliveries will be during normal working hours. Special / urgent deliveries can be arranged at extra-cost on request. Please contact us at logistics@freshandflowers.co.uk to arrange this.
Please contact us if you did not receive your order within 2 working days from your despatch confirmation for UK mainland orders and 5 working days for the rest of the regions.
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5) Tax Charges
VAT (Value Added Tax) is included in
all orders processed online except for orders from non-UK EU
businesses giving their VAT registration numbers, delivered within EU
but outside the UK.
6) Guarantee and money back promise
/ returns policy
All of our products come with 12 month limited warranty.
This is in addition to your statutory rights.
Our money back promise
Our products are sourced from around the world. Every item is selected for its quality and value.
In the unlikely event that an item does not meet your expectations,
you may return it within 30 days of the date of collection or delivery. Such notice may be given by mailing,
faxing or emailing to the number or address displayed on our website. If you are cancelling because of any problem
with the goods, please notify us of the problem at the time of cancellation.
On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty,
incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that
you allow us to nominate the carrier.
The 30 days money back warranty only apply to goods purchased for personal use and does not apply to trade customers.
We will reserve the right to apply 15% restocking fee for all goods returned by a trade customer. Trade customers before proceeding with a purchase must check the suitability of goods purchased. No refund will be issued if the goods are used for rental.
All goods received damaged must be reported in writing
(email/fax/letter) within 48 hours of delivery.
Steps for returning an item:
1. You will need your order reference number and the details of the item to
be returned.
2.
Please fill the form provided
An return number will be generated and a returning label.
Please affix this on the returned products.
3. You must return the item in its original condition, including packaging and obtain proof of return from the carrier.
4. We will then despatch a replacement from our distribution centre or process a refund once your returns are received.
5. Any product returned and found defective beyond the 30 days period will be repaired or replaced. If the product can not be repaired or replaced we will refund it in full if returned procedures were followed.
6. Any item returned without a return number will not be accepted by our warehouse
7. The goods should arrive to us in their original condition. Any
item not in the original packaging / conditioned, subject to damaged
in transit and not being labeled with our return number will be subject to a 15% handling fee.
We will not be hold responsible for goods damaged if the return is
arranged by the buyer. We will signal such conditions to the buyer and
it is the buyer who have to raise the claim with his/her nominated
courier.
Liability
We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order and refund the payment if any.
We also reserve the right to refuse to process an order for any reason where no payment was processed.
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or
repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods
in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect
or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability
to pay any money to you by way of compensation other than any refund we make under these conditions. This does not
affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent
misrepresentation or for death or personal injury resulting from our negligence.
All photos are used for illustration purposes only. Whilst every
effort is made to ensure that the information on this website is
accurate we will not be not be liable to you for any loss of
profits, administrative inconvenience, disappointment, indirect or
consequential loss or damage arising out of inaccurate information.
7) Privacy Policy
freshandflowers.co.uk
has created this privacy statement in order to demonstrate
our firm commitment to privacy. We care about your
privacy when you visit this UK shopping site and the
limited information we collect to enable our services
to function.
Information
automatically logged
We
use your IP address to help diagnose problems with
our server and to administer our Web site. Like most
web servers, ours stores your IP address in a log
file when you visit the site. This information is
for internal use only, and will not be disclosed to
anyone outside of the freshandflowers.co.uk
site.
Cookies
freshandflowers.co.uk uses cookies on this
uk online shopping site. The information stored is
ONLY the sites you have chosen to bookmark with a
unique code that is saved on your machine. freshandflowers.co.uk
will not disclose personal customer information to
third parties.
Web Site addition forms
Our
site's site addition form requires users to give us contact
information (like their name and email address). We value your input
and this information is kept strictly confidential, and is not shared
with any third parties in any way.
Contact
Forms
Our
site's site addition form requires users to give us contact
information (like their name and email address). This information is
kept strictly confidential, and is not shared with any third parties.
Contacting
the Web Site
If
you have any questions about this privacy statement, the practices of
this site, or your dealings with this website, you
can email us at: privacy@freshandflowers.co.uk
- please feel free to do this!
8) Disclaimer
The Customer
- is responsible for all transactions
used with his / her Credit Card and for prevention of fraudulent use
of his / her credit card
- has to make every effort to report
any damage to the goods at the time of delivery. If you believe the
goods are damaged please do not accept delivery or alternatively make
a note on the delivery form
- is responsible to follow the
manufacturers instructions on any goods that require assembly and to
follow the manufacturers operating and installation instructions
- is responsible to always follow
safety instructions when using and moving electrical appliances and
is advised to keep all mechanical or electrical equipment away from
children
- is responsible for all re-stocking
charges if goods are incorrectly ordered
- has to agree with freshandflowers.co.uk
Trading Terms and Conditions before any order will be processed. You
will find a confirmation box within the checkout form. Please select
the appropriate answer if you wish to proceed with the purchase.
All sales are subject
to freshandflowers.co.uk Trading Terms and Conditions
as described above.
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